Terms of service
Welcome to Dimenciel!
The terms “we”, “us” and “our” refer to Dimenciel. Dimenciel operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Dimenciel is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our handmade polymer clay earrings as accurately as possible. However, colors, textures, and appearance may vary slightly due to screen settings, lighting, and the handmade nature of our products.
We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to images shown in our store. Minor variations are normal and not considered defects.
All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities offered on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Dimenciel reserves the right to accept or decline any order at our discretion.
Your order is not accepted until payment is successfully processed and we confirm acceptance. Please review your order carefully before submitting, as we may not be able to accommodate cancellations after an order has been accepted.
If we modify or cancel an order, we will attempt to notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy.
You represent and warrant that purchases are for personal use only and not for resale or commercial purposes.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at the time of checkout.
Unless otherwise stated, prices do not include applicable taxes, shipping, handling, or customs fees. Applicable taxes will be calculated at checkout where required by law.
You agree to provide accurate billing and payment information and authorize us to charge your payment method for all applicable fees.
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control.
Once your order is handed over to the shipping carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, product photos, logos, graphics, and designs, is the property of Dimenciel or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available,” without warranties of any kind.
Your use of optional tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, all purchases are made directly with Dimenciel, not Shopify. Shopify is not responsible for any aspect of transactions between you and us.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that your data may be processed in other countries as required to provide the Services.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us a perpetual, royalty-free license to use them for any purpose, including marketing and service improvement.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect, even after an order has been placed.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, violate laws, infringe intellectual property rights, submit false information, distribute malware, or engage in abusive or harmful behavior.
We reserve the right to terminate access for violations.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, except where prohibited by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Dimenciel shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Dimenciel, Shopify, and affiliates from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us regarding the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign them without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Canada and Quebec.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Dimenciel
📧 weizhang3581@gmail.com
📍 377 rue Raymond, lasalle, Quebec, Canada
📞 514-699-9698