Shipping policy

Thank you for shopping with us! Below you’ll find important information about how and when your order will be shipped.

Processing Time

All of our polymer clay earrings are handmade with care.
Please allow 2–5 business days for order processing before shipment. Processing time does not include shipping time.

During peak seasons or promotions, processing times may be slightly longer. If there is any significant delay, we will contact you by email.

Shipping Within Canada

We currently ship within Canada.

Shipping method: Canada Post (or equivalent carrier)
Estimated delivery time:
- Standard shipping: 3–9 business days after dispatch
Delivery times may vary depending on your location and carrier delays.

Shipping fees are calculated at checkout.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if applicable).
Please allow up to 24 hours for tracking details to update.

Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

Lost or Delayed Packages

Once an order has been handed over to the carrier, we are not responsible for delays caused by shipping providers, weather conditions, or other circumstances beyond our control.

If your package appears lost, please contact us at weizhang3581@gmail.com, and we will do our best to assist you.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and work with you to resolve it.